We're sorry that the size of the makeup mirror doesn't meet your needs. Our collection features a wide variety of makeup mirror styles, each available in different sizes, designed to accommodate diverse preferences and usage scenarios. If the mirror you have isn't the right size, please don't worry. Simply get in touch with our customer service team. Provide them with your order details and clearly state whether the mirror is too large or too small. Our dedicated staff will take immediate action to arrange a replacement for you. We'll ensure you receive a makeup mirror in a size that's perfect for you. Your satisfaction is extremely important to us, and we're committed to resolving this issue promptly.

We sincerely apologize for the inconvenience caused by the color difference.  If you're dissatisfied with the color of the makeup mirror you received, please contact our customer service.  Provide them with your order number and describe the color difference you've noticed in detail.  Our customer service team will promptly arrange a replacement for you to ensure that you get a makeup mirror with the color that meets your expectations.  Your satisfaction is our top priority, and we'll do our best to resolve this issue for you as quickly as possible.

Adjusting the lights on our dual - power makeup mirror is an absolute breeze.  For the dual - power model, simply rotate the button on the base to effortlessly adjust the light brightness. This intuitive control allows you to fine - tune the illumination to your exact preference. If you have our rechargeable button - operated makeup mirror, long - press the button either on the mirror surface or the base. Holding the button for a short while will smoothly change the brightness levels, giving you the perfect amount of light for your makeup application. For our wall - mounted mirrors, it's just as easy.Long - press the touch - sensitive button on the mirror surface.  This simple action enables you to adjust the brightness, adapting the lighting to different times of the day or sp...

Removing the base of the vanity mirror is a breeze. You'll notice that the base of the mirror has a nut that only needs to be gently rotated by hand to remove the nut, making it easy to separate the base from the rest of the vanity mirror. This simple method of disassembly is designed to be user-friendly, giving you access to the parts inside the base for cleaning, maintenance, or storing the vanity mirror in a more compact manner.

If the scratches on the makeup mirror are minor, you can try using a specialized mirror - cleaning agent and a soft, lint - free cloth. Gently wipe the scratched area in a circular motion. Some mirror - cleaning agents contain mild abrasives that can help reduce the appearance of scratches. If the scratches are more severe, please contact our customer service. Send us photos of the scratches and describe their location and depth. We will assess the situation and provide solutions, which may include offering a replacement mirror or partial compensation depending on the extent of the damage.

We sincerely apologize for the broken mirror surface upon arrival. Please do not attempt to use the mirror in this condition. Take clear photos of the broken mirror, showing the overall state of the mirror and the specific damaged areas. Then, contact our customer service with your order number and these photos. We will process a replacement for you as quickly as possible. If you prefer a refund, we will also handle it according to our return policy.

There could be several reasons for this issue. During the packaging process in the factory, it's possible that a part was accidentally overlooked and not included in the package. Another possibility is that there was an error in the inventory management, resulting in an incorrect part count when the product was prepared for shipping. Also, during transit, the package might have been jostled, and a small part could have become dislodged and lost. If you find that your detachable makeup mirror is missing parts, please contact our customer service immediately. Provide your order details, and we will arrange to send you the missing parts as soon as possible.

We are very sorry for the problem of the insufficient brightness of the light and the dimming as the battery drains.There could be several reasons for the insufficient brightness. One possibility is that you haven't adjusted the brightness to the maximum. You can check the adjustment button of the makeup mirror, usually on the base or side of the mirror. Adjust the brightness by rotating or pressing. Second, if you are using battery power, the light brightness will indeed decrease as the battery power drops, which is a normal phenomenon. You can try using the power adapter to directly power the mirror, which can ensure a stable light output. If you still feel that the light is not bright enough when using the power adapter, it is possible that there is a problem with the LED lamp beads of ...

If the wall-mount makeup mirror cannot be charged, don't worry. Please check if the charging cable is damaged, bent, or has poor contact. You can try replacing the charging cable to confirm whether it is the problem of the charging cable. At the same time, check whether the charging port of the mirror is blocked by foreign objects or damaged. If so, you can try to clean the port, but be careful not to use sharp objects to avoid damaging the port. If there is no problem with the charging cable and the port, it is likely that there is a fault in the internal charging circuit of the mirror. In this case, please contact our after - sales team, and we will arrange professional personnel to handle it for you. Within the warranty period, we will repair or replace the defective parts for you free ...

There are several reasons why you might experience dizziness when using a makeup mirror with 5x or 10x magnification.     Firstly, when using such a magnified mirror, you usually get very close to it At this short distance, the highly magnified details in the mirror contrast sharply with the normal view of the surrounding environment. Secondly, high - magnification mirrors present an overwhelming amount of details that are usually imperceptible. The visual system is overloaded with this excessive information.  When the visual system can't process such a large volume of information effectively, it may cause confusion in the brain, resulting in a dizzy feeling. individual sensitivities vary. Some people are more sensitive to visual changes. They are more likely to ex...

Flickering usually indicates low battery power. Replace with fresh AA batteries. If issues persist, check battery contacts for corrosion or use the plug-in adapter for stable power.

If your mirror stops working, there are several steps you should take to troubleshoot the issue. Battery - Powered Operation If your mirror is designed to run on batteries, start by checking the battery  compartment.Open the compartment, which is usually located at the base of the mirror. Inspect the 4 AA batteries (assuming it uses AA batteries).  If the battery is dead or damaged, Then, insert four new, fresh AA batteries, making sure to align the positive (+) and negative (-) ends correctly with the markings in the compartment. Close the battery compartment securely and see if the mirror powers on. Plug - in Operation For mirrors that operate via an AC adapter, first, ensure that the adapter is firmly plugged into the power port on the mirror. Check if the connection is se...

The mirror is designed to automatically turn off after 1 hour due to an integrated auto - off feature.This feature serves a crucial purpose, which is to save energy. In our daily lives, it's easy to forget to switch off electrical devices, and this can lead to unnecessary power consumption. By having the mirror turn off automatically after an hour, it helps to reduce overall energy usage, which is not only environmentally friendly but also cost - effective in the long run. If you find that the mirror has turned off and you still need to use it, restarting is a simple process. All you have to do is press the power button on the mirror.   This will immediately power it back on, and you can resume using it as normal.

No. The mirror uses 90 professional LED beads with a lifespan of 50,000+ hours. If lights fail within the warranty period, contact us for a replacement.

If the light of the dual - power makeup mirror flickers after using it for a while, there may be several reasons. First of all, check whether the battery is running low. In battery mode, when the battery power is low, it may cause the light to flicker. You can try replacing the battery to see if the problem can be solved. Secondly, check whether the connection of the direct - plug power supply is stable. If the power plug is loose or the power cord is damaged, it may also cause the light to flicker. Please make sure the plug is inserted tightly and check whether the power cord has any damage, breakage, etc. In addition, electromagnetic interference from the surroundings may also affect the light. Try to keep the mirror away from other electronic devices, such as microwave ovens and televis...

1.Battery Mode (Portable Use) Locate the battery compartment on the base of the mirror. Insert 4 AA batteries (not included), ensuring correct polarity (+/- alignment).Close the compartment securely.Press the power button to activate the mirror. 2.Plug-In Mode (Maximum Stability)Connect the included AC adapter to the mirror’s DC input port ( on the base).Plug the adapter into a standard wall outlet.The mirror will automatically prioritize plug-in power, delivering full brightness (up to 1800 Lux). 3.Dual-Power Mode (Ultimate Brightness)For the brightest illumination (ideal for detailed tasks like eyeliner or tweezing) Insert batteries and connect the AC adapter simultaneously. The mirror will combine both power sources, boosting light output by 30% compared to plug-in alone.