We're sorry that the size of the makeup mirror doesn't meet your needs. Our collection features a wide variety of makeup mirror styles, each available in different sizes, designed to accommodate diverse preferences and usage scenarios. If the mirror you have isn't the right size, please don't worry. Simply get in touch with our customer service team. Provide them with your order details and clearly state whether the mirror is too large or too small. Our dedicated staff will take immediate action to arrange a replacement for you. We'll ensure you receive a makeup mirror in a size that's perfect for you. Your satisfaction is extremely important to us, and we're committed to resolving this issue promptly.

We sincerely apologize for the inconvenience caused by the color difference.  If you're dissatisfied with the color of the makeup mirror you received, please contact our customer service.  Provide them with your order number and describe the color difference you've noticed in detail.  Our customer service team will promptly arrange a replacement for you to ensure that you get a makeup mirror with the color that meets your expectations.  Your satisfaction is our top priority, and we'll do our best to resolve this issue for you as quickly as possible.

Adjusting the lights on our dual - power makeup mirror is an absolute breeze.  For the dual - power model, simply rotate the button on the base to effortlessly adjust the light brightness. This intuitive control allows you to fine - tune the illumination to your exact preference. If you have our rechargeable button - operated makeup mirror, long - press the button either on the mirror surface or the base. Holding the button for a short while will smoothly change the brightness levels, giving you the perfect amount of light for your makeup application. For our wall - mounted mirrors, it's just as easy.Long - press the touch - sensitive button on the mirror surface.  This simple action enables you to adjust the brightness, adapting the lighting to different times of the day or sp...

Removing the base of the vanity mirror is a breeze. You'll notice that the base of the mirror has a nut that only needs to be gently rotated by hand to remove the nut, making it easy to separate the base from the rest of the vanity mirror. This simple method of disassembly is designed to be user-friendly, giving you access to the parts inside the base for cleaning, maintenance, or storing the vanity mirror in a more compact manner.

If the scratches on the makeup mirror are minor, you can try using a specialized mirror - cleaning agent and a soft, lint - free cloth. Gently wipe the scratched area in a circular motion. Some mirror - cleaning agents contain mild abrasives that can help reduce the appearance of scratches. If the scratches are more severe, please contact our customer service. Send us photos of the scratches and describe their location and depth. We will assess the situation and provide solutions, which may include offering a replacement mirror or partial compensation depending on the extent of the damage.

We sincerely apologize for the broken mirror surface upon arrival. Please do not attempt to use the mirror in this condition. Take clear photos of the broken mirror, showing the overall state of the mirror and the specific damaged areas. Then, contact our customer service with your order number and these photos. We will process a replacement for you as quickly as possible. If you prefer a refund, we will also handle it according to our return policy.